Water Damage Restoration The Highlands, Trophy Club
Specialists for the 2012-and-newer Highlands expansion at Trophy Club. IICRC certified, on-site in 10 to 13 minutes from our Southlake operations base via Highway 114 to Marshall Creek. Attic-platform water heater failures, post-tension slab leaks, and Northwest ISD family-home drying.
Attic Mechanical ExpertsTank rupture loss specialist
5.0 Google StarsReal Trophy Club customers
Water Damage Restoration in The Highlands at Trophy Club
The Highlands at Trophy Club is the northern and western expansion of Trophy Club, opened in stages from 2012 onward and still actively building out on the outer ring. Toll Brothers, Drees, K. Hovnanian, and a rotating set of production-custom builders have put up 3,500 to 6,500 square foot homes on quarter-acre to half-acre lots across multiple sections including Highlands at Trophy Club, Eagle's Ridge, Hogan's Glen extensions, and the newer Avalon and Meadows sub-developments. The community sits inside Northwest ISD, which sets the tempo for most of the families we serve there.
From our shop on N. Carroll Avenue in Southlake we are typically on a Highlands property in 10 to 13 minutes via Highway 114 to Marshall Creek Road. That is one of our shorter dispatches in the entire DFW footprint, and it matters when an attic water heater has failed and water is actively coming through the upstairs ceiling.
The Highlands Construction Profile
Almost every Highlands home is built on a post-tension concrete slab with PEX or modern copper supply lines, and most two-story floor plans place the water heater on an attic platform above the master closet or laundry. The earliest Highlands sections are now 12 to 13 years old, which puts the original water heaters in the typical 10 to 15 year failure window. We are starting to see a steady increase in attic water heater calls from Highlands addresses as the original tanks age out. Tank replacement on a Highlands schedule should be on the radar for any homeowner who is past the 10 year mark on the original.
Attic Water Heater Failures Are the Dominant Pattern
The failure pattern in The Highlands is consistent and predictable: tank or T&P valve releases in the attic, drain pan overflows or fails to drain to the exterior, and water drops through the attic floor and runs along ceiling joists. Exit points are usually can lights, vents, bath fans, and HVAC register boots in the upstairs ceiling. By the time the first downstairs ceiling stain appears, hundreds of gallons may have already cycled through wall cavities and saturated the upstairs subfloor. We carry attic-rated extraction lances, low-clearance air movers, and desiccant dehumidifiers specifically configured for this loss type. The drying chamber for a Highlands attic-tank job is fundamentally different from a downstairs supply-line break.
Slab Supply Line Leaks Are Rare but Catastrophic
Hot water lines running inside the post-tension slab eventually fail, even in newer construction. The first symptom is usually a warm spot on the floor near an exterior wall, an unexplained spike on the water bill, or wet baseboards on the lowest run of the slab. Slab leak diagnosis has to be done carefully because the moisture path inside the slab assembly is not visible, and the documentation has to preserve the sudden-and-accidental classification for the carrier. We coordinate with a Trophy Club area leak-detection specialist when slab tracing is required and we run the drying side ourselves.
Storm Drainage and the Marshall Creek Watershed
The Highlands sits on the northern slope above the Marshall Creek watershed. Properties on the lower-elevation cul-de-sacs and along the natural drainage paths can carry significant backyard saturation during heavy spring storms, which pushes water against the foundation and into garages. Storm-driven groundwater intrusion is a different IICRC S500 category than clean-water supply line break, the demolition decision is different, and the documentation for the carrier has to reflect that. We have responded to Highlands storm losses where the carrier classification was the difference between full coverage and a denied claim.
What We Do When You Call
Mitigation only. We extract standing water with truck-mounted and portable equipment, identify and stop the source, remove unsalvageable materials under containment, and meter to dry standard with commercial air movers and low-grain refrigerant dehumidifiers. We log psychrometric readings every 24 hours and document everything through CleanClaims, including thermal imaging maps, moisture meter readings, equipment placement diagrams, and Xactimate-aligned scope sheets your adjuster's desk team will recognize. We are not on any carrier-program rate-cut software, which means the scope on your job is not pre-capped by a third-party administrator. We do not perform reconstruction. Once the structure is dry to standard we hand off to your preferred general contractor.
Our Water Damage Restoration Work in The Highlands, Trophy Club
Real photos from real Flood Titan Restoration jobs. No stock images, no rendered marketing shots. Every photo below is from work our IICRC certified team performed for an actual customer.
Full project arc: a kitchen water loss from initial extraction through dehumidification to finished rebuild.Thermal imaging finds the cold-pocket moisture signatures your eyes can't see, before mold has a chance to start.Saturated fiberglass batts uncovered during a ceiling demo. Hidden damage like this is why we open before we assume.Pack-out truck loaded with wrapped, inventoried customer contents headed for climate-controlled storage.
5★ Reviews from The Highlands, Trophy Club-Area Homeowners
Real Google reviews from real customers. Every Flood Titan Restoration review on Google is 5 stars. Below is a representative sample from The Highlands, Trophy Club and the immediate surrounding cities.
★★★★★Attic Water Heater
"We just moved to Colleyville and our water heater in the attic decided to break and flood our entire downstairs. Great timing! Flood Titan Restoration sent their team out immediately and honestly made a stressful situation so much easier. Everyone was so friendly and made us feel like we were in good hands the whole time. They were super careful with all our stuff (we were still unpacking!) and got us back in our house way faster than we expected. Highly recommend these guys!"
Lorraine Spektor
Colleyville, TX
✓ Verified Google Review
★★★★★Slab Leak
"Allan and his crew were a lifesaver. We had water coming up through the floor from a slab leak and I called Flood Titan late in the evening — they were at our house within the hour. Allan was upfront about what needed to happen, kept us in the loop every day, and worked directly with our insurance so we didn't have to fight that battle ourselves. The drying took a few days and they checked in constantly. You can tell they actually care about the people they're helping, not just finishing the job. Highly recommend if you're anywhere in the DFW area and need restoration done right."
Deron E. Smallcomb, Esq.
DFW area · Slab leak
✓ Verified Google Review
★★★★★Multi-Room Flood
"Allan, Travis and Anna did a great job helping us recover from a flood upstairs in our bedroom, bathroom and laundry room. They were professional, experienced, and always on time. We appreciated their clear communication to us of what we needed, what they were doing, and how long the process would take. They also interacted with our insurance company to help address any questions the insurance company had regarding the process. We would highly recommend them."
The Highlands is on the north and west sides of Trophy Club, off Marshall Creek Road and Trophy Club Drive. From our Southlake base on N. Carroll Avenue we typically arrive in 10 to 13 minutes via Highway 114 to Marshall Creek. That is comfortably inside the 60-minute DFW response promise we publish.
The Highlands expansion sections were built from 2012 onward by Toll Brothers, Drees, K. Hovnanian, and similar production-custom builders. Most two-story floor plans place the 50 or 75 gallon water heater on an attic platform above the master closet or laundry. The original tanks on the earliest Highlands homes are now in the 10 to 13 year service window where failures become common. When a tank releases in the attic, water cascades through the upstairs ceiling and damages multiple downstairs rooms before the homeowner hears anything.
Not directly, but it shapes our scheduling. Many Highlands families have school-aged kids on a tight Northwest ISD schedule, so we coordinate access windows around bus pickups, after-school activities, and dinner hours where the job allows. We also work with homeowners who need to stay in the home during drying by isolating the affected area under negative pressure containment so the rest of the house stays usable.
No. We are a mitigation specialist. We handle extraction, demolition of unsalvageable materials, structural drying to S500 standard, antimicrobial treatment, and full documentation. We hand off to your preferred general contractor for the rebuild. If you do not have a builder in mind, we can recommend trusted Trophy Club and Southlake GCs we have worked alongside on Highlands jobs.
The Highlands Emergency? Call Now.
We answer 24/7. From our Southlake office, we are at your Highlands door in 10 to 13 minutes. IICRC certified, fully insured, full insurance documentation included.
