Water Damage Restoration in Southlake, TX
60-Minute Emergency Response, 24/7

Why The First 24 Hours Decide The Bill

Most of what restoration actually costs is decided in the first day. Sit on a Cat 1 clean-water loss for 48 hours and bacterial activity reclassifies it as Cat 2 (per IICRC S500 §10.5). Wait another 48, and you are looking at Cat 3, mold colonization (S520 §3.4), and a teardown instead of a dry-out. The fix is not luck. It is an extractor on-site inside the hour and a documented psychrometric drying chamber set before the homeowner goes to bed.

• Cat 1 to Cat 2 in 48 hours. Once standing clean water sits past the 48-hour mark, IICRC S500 reclassifies the loss. Reclassification means PPE, antimicrobial pretreatment, and removal of carpet pad that could have been dried.
• Mold colonization at 24 to 72 hours. Stachybotrys and other indoor molds need moisture, organic substrate (drywall paper, OSB), and time. Get the moisture out of the substrate fast and the colonization window closes.
• Hidden moisture behind walls. We map every affected cavity with a Tramex MEP and Protimeter pin meter, then verify with FLIR thermal imaging. What you cannot see on the surface is what destroys the framing.
• Subfloor and wall-cavity drying, not just surface drying. Air movers on a wet carpet do nothing for the OSB underneath. We pull base, drill weep holes if needed, and inject directed airflow into the cavity.
• Documented daily moisture logs. Every day on the job, every affected material gets a reading. The log is what your adjuster needs to approve the scope. We provide it on every claim.

What Happens Next: Our 7-Step Process

You are calling because something flooded and you do not know what comes next. Here is exactly what we do, in the order we do it, on every water damage job.

1. 01

   Your Emergency Call

   You call 817-95-FLOOD and reach Allan or a local team member. No call center, no script. We confirm the address, ask 3 questions to understand the loss (source, footprint, time elapsed), and dispatch from our Southlake shop. Average call to truck-rolling: under 8 minutes.

2. 02

   Arrival & Source Containment

   On-site within 60 minutes in most of DFW. First action is always source containment: shut off the supply, cap the line, or place sandbags depending on the loss type. We do not start extraction until the water stops coming in.

3. 03

   Inspection & Moisture Mapping

   FLIR thermal scan of every affected wall and ceiling. Pin and pinless moisture meters to confirm. We draw the affected area on a floor sketch, photograph every reading, and identify the IICRC category (Cat 1 clean, Cat 2 grey, Cat 3 black) before we touch the materials. This sketch becomes your claim documentation.

4. 04

   Water Extraction

   Truck-mount extractors on hard surfaces, weighted carpet extractors on wet carpet. We extract until the meter reads at or near the dry standard for the substrate. Standing water that took hours to find takes minutes to remove with the right equipment on-site.

5. 05

   Containment & Demolition (Only What Needs To Go)

   If saturation is past the dry standard, affected drywall is cut at the next stud bay above the wet line, wet insulation is bagged, and Category 2/3 materials are removed under poly containment with negative-air HEPA scrubbers running. We do not over-demo. If a material can be dried in place to the published standard, we dry it.

6. 06

   Structural Drying & Daily Monitoring

   LGR dehumidifiers and centrifugal air movers are placed and calculated to S500 psychrometric load: grains-per-pound load × cubic feet ÷ dehu capacity. Equipment runs continuously. We come back every 24 hours, log moisture readings on every affected material, and adjust the chamber until target is hit. Typical structural drying: 3 to 5 days.

7. 07

   Verification & Reconstruction Handoff

   Final readings have to hit the published dry standard before we strike equipment. You sign a Certificate of Completion confirming dry. We then either coordinate the reconstruction phase (drywall, paint, flooring, trim) or hand off a documented dry structure to your preferred contractor. Full insurance package, including daily logs and photo journal, goes to your adjuster.

Why DFW Homeowners Choose A Locally Owned Operator

The restoration industry runs on franchise models and corporate dispatch. When you call most of the brands you have heard of, you reach a national call center that pushes your job to whoever owns that ZIP code. The owner of that franchise may or may not show up. The crew may or may not be IICRC trained. The scope may or may not match what your adjuster expects.

Flood Titan is the other model. One owner. One local team. One Southlake shop. The person who answers your call is the person who shows up, sets your drying chamber, talks to your adjuster, and signs the Certificate of Completion. There is no layer between you and the work.

• Allan answers the phone. Not a dispatcher. Not an after-hours service. The owner. Most of our Google reviews mention our team by first name for that reason.
• IICRC Certified Firm #70249559. Verifiable on the IICRC public registry. Every technician follows the S500 standard, not a franchise-internal SOP.
• Insurance-aligned billing using S500 scope language. Xactimate line items, daily moisture logs, photo log. Your adjuster gets what they expect, the way they expect it.
• BBB Accredited, A- rating. Third-party verification of business practices, not a self-issued badge.
• Residential focus, narrow scope, no upsells. We do water damage. We do not chase fire jobs or commercial loss-of-business claims. The narrower the focus, the better the work.

How Insurance Actually Works On A Water Loss

Most standard Texas homeowners policies cover sudden and accidental water damage: burst pipes, appliance failures, sudden roof leaks. They do not cover gradual leaks (a slow drip under a sink for 6 months) or flood (FEMA flood policy required). The first thing we do after extraction is confirm the source category with you and document it for the claim.

We work with every major carrier in Texas, including State Farm, Allstate, USAA, Farmers, Liberty Mutual, Travelers, Nationwide, Progressive, Texas Farm Bureau, Chubb, and Geico. We accept assignment of benefits where it is permitted and bill the carrier directly. The homeowner is responsible for the deductible only. We provide the adjuster with: incident description, FLIR documentation, daily moisture logs, equipment list, S500-aligned scope in Xactimate, and a final Certificate of Completion. The cleaner the file, the faster the approval.